Terms of service

Last updated: 18 September 2026 · Version 2.1

These Terms of Service (the "Terms") govern access to and use of the website dagazexperiences.com (the "Site") and of the platform services provided by Dagaz Experiences LLC ("Dagaz", "we", "us").

Please read section 4 carefully. It explains what we do not provide, and who is responsible for in-person activities.

1. Who we are

• Legal name: Dagaz Experiences LLC

• Business ID: 7901149

• EIN: 98-1818708

• Registered address: 1209 Mountain Road Pl NE, STE R, Albuquerque, New Mexico 87110, United States

• Email: dagazexperiences@gmail.com

• Phone: +1 505 369 5359

2. Who these Terms apply to

These Terms apply to two different kinds of user, and not every section applies to both.

a) Brand Operators. Businesses, creators and communities that use our platform to run their own membership or community product under their own brand. Their relationship with us is also governed by a separate Platform Agreement, which prevails over these Terms where they conflict.

b) End Users. People who sign up for, or pay for, a product offered by a Brand Operator through our platform — a membership, access to a group, a digital product, or a booking fee.

When you access the Site or use the platform, you accept these Terms, together with our Privacy Policy and Cookie Policy.

3. What Dagaz provides

Dagaz is a software and payment-facilitation provider. We supply Brand Operators with:

• hosted software to run an online community: sign-up, member profiles, groups, matching and messaging;

• tooling to publish listings, manage capacity and keep a record of who joined what;

• collection of payments on their behalf through our payment processor, and the records that go with it;

• the technical infrastructure, its maintenance and its support.

Everything we provide is delivered online. We charge Brand Operators, and the End Users of their communities, for those digital services only.

4. What Dagaz does not provide

This section is the important one.

Dagaz does not organise, run, supply, supervise, insure or inspect any in-person activity, trip, event, course, tour or excursion. We are not a travel agency, a tour operator, a travel retailer, a guiding company or an event organiser, and we do not act as one.

Where a Brand Operator's community includes in-person activities:

• the activity is organised and provided solely by the organiser identified in the listing — an individual or a business entirely independent from Dagaz;

• that organiser is solely responsible for the activity's planning, safety, staffing, qualifications, licences, permits, insurance, capacity, cancellations and for everything that happens during it;

• Dagaz is not a party to the contract between the participant and that organiser, and acquires no rights or obligations under it;

• Dagaz does not verify or endorse an organiser's qualifications, licences or insurance, and makes no representation about them. Any rating, badge or reputation shown on the platform reflects what other members reported, not a check by us;

• no listing may be published without the organiser being identified by name.

Nothing in this section limits liability that cannot be limited by law — see section 12.

5. Payments, platform fees and payouts

5.1 Two collection models

A Brand Operator chooses, for each product, one of the following. The model in force is shown to the End User before payment.

Model A — Split payment through the platform. The organiser is the seller. The End User pays once; our payment processor splits the transaction at the moment of payment, sending the organiser's share to their own connected account and our platform fee to us. The organiser's share is never Dagaz's money, is never held as ours, and is not part of our revenue. Model A carries higher processing costs, which are disclosed to the organiser before they choose it.

Model B — The organiser collects directly. Dagaz collects only its own fee (access, management or membership). The price of the activity is paid by the participant to the organiser directly, outside the platform, by whatever means they agree. Payments made outside the platform are not processed, held, guaranteed, refunded or traced by Dagaz.

5.2 What our fee is, and what it is not

What Dagaz charges is always a platform, management and group-filling fee for a digital service. It is never the price of an in-person activity, and it is never presented as one.

Dagaz does not collect the full price of an in-person activity in order to redistribute it afterwards.

5.3 Prices, taxes and payment methods

Prices are shown before payment, including any applicable taxes where we are required to state them. Payments are processed by a third-party payment processor; we do not store full card details. You must provide accurate payment information and keep it up to date.

5.4 Refunds and chargebacks

• Fees charged by Dagaz for digital services are refundable in the cases described in section 6 and in any refund terms shown at the time of purchase.

• Amounts corresponding to an organiser's product or activity are refundable under that organiser's own terms, which they must publish. Under Model A we will process a refund instructed or owed by the organiser; under Model B we cannot, because we never received the money.

• If a payment is reversed by the payer's bank, we may recover the corresponding amount, and any associated cost, from the party who received it.

5.5 How each movement is named

The description on an invoice, a settlement or a receipt states who did what, so it is not left to improvisation. These are the ones used:

• What Dagaz charges an organiser or an operating brand: Platform, management and group-filling fees

• What Dagaz settles to an organiser for their digital products: Settlement of digital product sales — [product] · [period]

• What Dagaz settles for bringing someone into a membership: Commission for intermediation in member acquisition — [period]

Where Dagaz is the one charging, the words activity price, booking, place, guide, trip or excursion never appear. Only the organiser issues those, because the organiser is the one providing them.

6. Right of withdrawal (consumers in the European Union)

If you are a consumer resident in the EU, you have 14 calendar days from the conclusion of the contract to withdraw from a contract for a digital service, without giving a reason. You may use the model withdrawal form at the end of these Terms, or any clear statement sent to dagazexperiences@gmail.com. We will refund you within 14 days of being informed, using the same means of payment.

The exception, and how it works. Where the digital service begins immediately, at your request, the right of withdrawal is lost — but only if, before payment, you gave express consent to that immediate start and acknowledged that you would lose your right of withdrawal. We ask for that consent and that acknowledgement as a separate, unticked checkbox at checkout, and we keep a record of it. If we did not ask, your right of withdrawal remains intact.

This right concerns the digital service. Participation in an in-person activity is governed by that organiser's cancellation terms.

7. Accounts and acceptable use

You must be 18 or over to hold an account. Accounts are personal; you are responsible for what happens under yours and for keeping your credentials safe.

You agree not to: use the platform unlawfully; impersonate others; send spam or unsolicited commercial messages; harvest other users' personal data; upload unlawful, discriminatory, violent or infringing content; interfere with the platform's operation or security; or use it to offer an activity you are not legally entitled to offer.

We may suspend or terminate access where these Terms are breached, where there is a credible risk to other users, or where we are legally required to. Where practicable we will tell you why, and you may respond.

8. Brand Operator and organiser obligations

Brand Operators and organisers warrant that they:

• hold every licence, registration, permit and insurance policy their activity requires, and will produce them on request;

• publish accurate information, including their own terms and cancellation policy;

• comply with consumer, tax, safety and data-protection law applicable to them;

• do not present Dagaz — or any Brand Operator's brand — as the organiser, supplier, guarantor or insurer of their activity.

They indemnify Dagaz against claims, losses and costs arising from their activity, their content, or a breach of these obligations.

9. Content and intellectual property

The Site, the platform software and our own materials belong to Dagaz or to our licensors. Content published by Brand Operators, organisers and users remains theirs; by publishing it they grant us the licence we need to host, display and distribute it within the platform for as long as it is published there.

You may not copy, resell, reverse-engineer or exploit the platform or its contents without our prior written permission.

10. Third-party links and services

The Site and the platform may link to, or rely on, third-party services. We do not control them and do not accept responsibility for their content, terms or practices.

11. Availability

We provide the platform "as is" and "as available". We work to keep it running but do not guarantee uninterrupted or error-free operation, and we may carry out maintenance, changes or withdrawals of features.

12. Liability

To the fullest extent permitted by law, Dagaz is not liable for:

• any in-person activity, its organisation, its conduct or its consequences (section 4);

• acts or omissions of Brand Operators, organisers or other users;

• interruptions caused by third parties, networks or force majeure;

• indirect or consequential loss, or loss of profit, data or opportunity.

Where liability is established and may lawfully be limited, it is limited to the amounts you paid to Dagaz in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — including liability for death or personal injury caused by negligence, for fraud, and any right a consumer has under mandatory law.

13. Personal data

We process personal data as described in our Privacy Policy, which forms part of these Terms. Where we process personal data on behalf of a Brand Operator, we do so as their processor, under a data-processing agreement.

14. Changes to these Terms

We may update these Terms. The "Last updated" date shows the current version. Where a change materially affects your rights we will give you reasonable notice before it takes effect, and continued use after that date means acceptance. Purchases already made are governed by the version in force when they were made.

15. Governing law, jurisdiction and complaints

These Terms are governed by the laws of the State of New Mexico, United States, and disputes are subject to the courts of New Mexico.

If you are a consumer resident in the European Union, this does not take anything away from you. You keep the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of the place where you live. We may only sue you before those same courts.

Complaints: write to dagazexperiences@gmail.com with the word complaint in the subject line. We aim to answer within 14 days. Consumers in Spain may also address the competent consumer authority of their Autonomous Community.

16. Contact

Dagaz Experiences LLC · 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, USA · dagazexperiences@gmail.com · +1 505 369 5359

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Dagaz Experiences LLC, 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, USA — dagazexperiences@gmail.com:

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following
service: ______________________________
Ordered on / received on: ______________________________
Name of consumer(s): ______________________________
Address of consumer(s): ______________________________
Signature (only if this form is notified on paper): ______________________________
Date: ______________________________